About
An Energetic IT Manager, with 20 years of international experience in different infrastructure areas, of which the last 5 years focused on Cloud Transformations. My area of expertise has been mainly developed around effectively and efficiently working with people out of different countries, with different cultures. Together with my direct colleagues I have worked towards the common goal of continuously improving quality of teams and technology. This so we could create a healthy balance between revenue and creating transparency in operational costs of the customer. Personally, I love facing problems and dealing with challenges, which lead to sustainable improvement.
Agile Project Manager, Product owner, DevOps Leader &Platform Lead
- Birthday: 1 May 1975
- Website: https://www.hernandez-ortiz.com
- Phone: +31 6 536 82219
- City: Ermelo, The Netherlands
- Age: 49
- Degree: Bachelor
- Email me: quincy@hernandez-ortiz.com
- Freelance: Available
Sharing knowledge, coaching and facilitating people in finding infrastructure solutions, either in the field of Cloud and Platform Services, Modern IT Service Management, Security and Compliance Management, Innovation Management or a combination of these areas. My working methods reflects a transformational management style, with the aim to be versatile and agile for the team and the company. I like to bridge the gap between the Product teams and management, make use of the untapped potential and help managers implement / realize this.
Facts
In my many years of working within IT there are always aspects that drive's you more, for me this in working with motivated people that share an interest in Tech.
Happy colleagues
Had the pleasure of being to work with the most smart and
awesome colleagues, with whome I was able to realise epic achievements. People are awesome!
Projects
Being able to find the right opportunities with different challenges
and situations. For every problem always a solution. It all about being persistent, determined and
motivated a simple formula to get things done.
Support Teams
Coached and worked with numerous multidisciplinary support teams
located arround the world.
Years working in IT
Never a dull moment
Skills
A summary of the skills I developed over the years.
Resume
A short summary of my resume, if you would like to receive a more detailed version of my CV please don't hasistate and reach out to me personally via phone or via the contact section on the bottom of the page.
Sumary
Quincy Hernández Ortiz
Innovative and deadline-driven Cloud specialist with 20+ years of experience Developing and transforming user-centered Infrastructure Technology Services from initial business case to final, stable running service. Operated by efficient running Platform teams, driven by IaC, Standardization and Automation.
- Harderwijkerweg 118, 3852AG in Ermelo
- +31 6 53682219
- quincy@hernandez-ortiz.com
Education
Technical Business Science
2005 - 2010
Hogeschool van Amsterdam, Amstel, Amsterdam
Technical study focusing on improving businesses from Production to Logistic companies. Efficiencising processes, reducing cost and opportunities to develop an organisation sustainable. The study aims to find these solution using engineering techniques and technology.
Business specific certificates and Education
1997 - 2023
Virtual, Classroom, Selfstudy
Azure Administrator (AZ-104), Azure Fundamentals (AZ-900), 365 Fundamentals (MS-900), Security, Compliance, and Identity Fundamentals (SC-900), DevOps Leadership, IT -Service Management (ITIL V4), PRINCE2, Agile Scrum
Professional Experience
Senior Product Manager/ Platform Lead
2019 - Present
Ahold Delhaize, Global Support Office
- Platform Lead responsible for development, operations and innovation of Cloud platform services and teams.
- Coaching and leading five product teams, with a total of forty two tech specialists. Responsible for the following products; Cloud infrastructure for Global Applications, Global Robotic Process Automation, Endpoint Management
- Main initiatives; Data center migration to Azure, Global Cloud Framework, Development of an automated Security, Risk and Compliance processes, Global Intune roll out
Project Manager, Service Delivery Manager, Product Owner
2015 - 2018
Fujitsu Technology Solutions
- Running infrastructure projects, moving ownership of infrastructure and workplace components to Fujitsu as outsourcing partner.
- Leading infrastructure teams to deliver against contract agreements, developing product and technology roadmaps together with the contracted customer. Improving the customer relationship through continuous improvement and improving the ROI
- Working in an international environment with multi-disciplinary teams proving services through an offshore or near shore models.
- Experienced working with leadership teams or C-level management, clearly and efficiently providing progress reports, strategic directions or project deviations.
Portfolio
In this section you will find more concrete examples of projects I have worked on and results I have achieved working at differrent organisation.
- All
- 2023 - 2018
- 2018 - 2012
- 2012 - 1997
- Personal
Project information
- Period: 2023 - 2018
- Topic: Data Centre Migration to Azure
Data Centre Migration to Azure
Led a large-scale migration of virtualized workloads to Microsoft Azure, using the Cloud Adoption Framework to structure the journey and the Azure Well-Architected Framework to improve reliability, security, and cost governance.
Project information
- Period: 2023 - 2018
- Topic: Cloud Risk & Compliance Toolset
Cloud Risk & Compliance Toolset
Designed and built a cloud governance reporting toolset that connects security, service management, and FinOps controls—giving teams clear insights, stronger compliance, and more ownership of their cloud environments.
Project information
- Period: 2023 - 2018
- Topic: Cloud Platform Enablement
Cloud Platform Enablement
Built and matured cloud enablement teams using Team Topologies principles, accelerating cloud adoption through standards, guardrails, and a transparent operating model that scales.
Project information
- Period: 2018 - 2012
- Topic: Maritime Service Management
Maritime Service Management
Owned service delivery for maritime customers by aligning operations and innovation, coordinating infrastructure teams, and driving a roadmap that improved stability while enabling change.
Project information
- Period: 2018 - 2012
- Topic: Agile Transformation in Banking
Agile Transformation in Banking
Introduced Agile Scrum from the ground up within a major Dutch banking environment, improving delivery predictability, transparency, and cross-team collaboration.
Project information
- Period: 2018 - 2012
- Topic: Government Bids & Delivery Scoping
Government Bids & Delivery Scoping
Supported public-sector tenders as a pre-sales consultant—translating complex requirements into credible solutions and delivery approaches, from local municipalities to the Ministry of Defence.
Project information
- Period: 2012 - 1997
- Topic: Outsourcing & Global Delivery Leadership
Outsourcing & Global Delivery Leadership
Led outsourced service delivery across offshore/nearshore models, balancing contract expectations with measurable outcomes, customer satisfaction, and continuous improvement.
Project information
- Period: 2012 - 1997
- Topic: Pre-sales Consulting
Pre-sales Consulting
Partnered with sales and delivery teams to shape opportunities into actionable plans—clarifying scope, risks, dependencies, and a pragmatic roadmap from idea to execution.
Project information
- Period: 2012 - 1997
- Topic: Global Service Desk & Support Centers
Global Service Desk & Support Centers
Directed global delivery centers across Germany, Spain, Turkey, and Poland, strengthening operational performance through knowledge management, training, and consistent quality standards.
Project information
- Period: Personal
- Topic: Stadscamping Harderwijk
Stadscamping Harderwijk (Personal Project)
Co-created a temporary city campsite with my wife Martine, working closely with the municipality to turn a local initiative into a well-run, guest-friendly experience.
Project information
- Period: Personal
- Topic: Tech Events & Community
Tech Events & Community
Actively contribute to the tech community by organizing and participating in events and workshops—sharing practical knowledge and connecting people around modern technology.
Tooling and frameworks
Having had the opportunity to have worked at different companies. Being able to embrace the use of specific frameworks, business standards and toolsets to develop and mature new technology and apply learning and insights with the aim to improve agility, decrease cost or user satisfaction.
Service Management Frameworks
To effectively use the IT capacity of an organisation. This to ensure it maximizes on quality, prevent risks and ensure transparency of cost. In my experience most of the organisations I have worked at use ITIL but I am also no stranger to COBIT.
Enterprise Service Management Tooling
Mainly worked with Service Now, either implementing Service Now installations at our customers, or setting up the requirements for the support teams I worked with.
CI/ CD
The last years I have mainly with the combination Github and Microsoft DevOps. As a Product Owner working in Platform engineering teams, I ensure we harmonize our toolsets, this to ensure our engineers and architects can work as efficient as possible.
Atlassian Suite
Confluence mainly to capture and manage our design and architecture decisions, or deviations. This was used throughout the organisation. Jira as an Agile toolset has also been used and integrated in the tool landscape of our platform teams.
FinOps
A key component in managing cloud infrastructure in an effective manner is to ensure the implementation of the FinOps framework. Maturing based on this framework is key to transparently manage (multi)cloud costs.
Microsoft Cloud Platform Services
Besides the Azure Cloud, Defender and Azure AD blade, I also have extensive experience with the Intune blade having deployed over 50K mobile devices, and 72K Workplace devices and 8K Store devices.
Testimonials
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Saul Goodman
Ceo & Founder
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Sara Wilsson
Designer
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Jena Karlis
Store Owner
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Matt Brandon
Freelancer
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John Larson
Entrepreneur
Contact
I always get enthusiastic from people that contact me, so if you have a question or just want to reach out. Please contact me through the following details
Location:
Harderwijkerweg 118, Ermelo
Email:
quincy@hernandez-ortiz.com
Call:
+31 6 536 82219